Unfortunately, this is private property and outside the JCMUA's jurisdiction. The property owner should hire a licensed plumber to assess and resolve the internal plumbing issue.

Please see the ordinance below for more information on property owners' responsibility regarding sewer and water service lines.

§ 296-1.12. - Maintenance of water/sewer service pipe/sewer main connection—Responsibility of property Owner.
[Added July 15, 2020 by Ord. No. 20-054 ]

The Owner of each property into which running water is introduced via the City's water main and into which said property discharges its sanitary and/or stormwater (wastewater) into the City's storm or sanitary or combined sewer main, shall be responsible for the maintenance of the service pipes which run under the Street and Sidewalk and which connects his or her premises to the water and sewer mains. Accordingly, each property Owner is responsible for replacement of that portion of the Street and/or Sidewalk which is disturbed by the replacement of said service pipes. Service connection failures at the point of the service connection to any water sanitary/storm/combined sewer main, shall be the sole responsibility of the connected property Owner to repair the connection(s) and restore the Street, Sidewalk and Curbs that are disturbed.

§ 296-1.13. - Uneven Sidewalks and replacement of Sidewalks—Responsibility of property Owner.
[Added July 15, 2020 by Ord. No. 20-054 ]

The responsibility for maintaining Sidewalks and Curbs in a safe condition and free from all trip hazards caused by tree roots, broken or cracked concrete or subsurface shifting shall rest with the property Owner whose property abuts said Sidewalk and/or Curb.

The responsibility for replacing Sidewalks and Curbs shall rest with the property Owner whose property abuts said Sidewalk and/or Curb. Any property Owner seeking to replace a Sidewalk and/or Curb shall first apply for a Permit to do so in a format and manner specified by the Division of Engineering, Traffic and Transportation and must pay the fees set forth in Chapter 160. Should the repair/replacement of a Sidewalk or Curb affect a Street tree as defined by Chapter 321, the Applicant must also obtain approval from the Division of Parks and Forestry.