Thank you for your concern, this issue has been received by our department. We will look into this issue further and resolve it accordingly.

You may not be aware but South Kilby Street is a private way. Per MA General Law and City Code of Ordinances, we are only allowed to perform temporary repairs in the subsurface of the pavement.

For more information on the repair of private ways please see: https://www.gloucester-ma.gov/1009/Private-Way-MaintenanceRoad-Repair

This area appears to need more than a temporary repair.

Please be advised that this is a private road. The condition of the road is likely beyond minor repair allowed by the Gloucester Code of Ordinances and Mass General Law. The City offers a paving program for private ways where the abutters petition the City to manage a resurfacing project at the cost of the abutters. Your Ward Councilor can guide you through the steps.